What is ITIL?

Today the most recognized set of best practices in enterprise IT departments is the Information Technology Infrastructure Library (ITIL). Now a regular part of the IT language, ITIL is becoming important for service providers as well. As CSPs take more ownership for managing enterprise communication networks, providers must talk the language of enterprise IT personnel.

It is also a framework of best-practice approaches. the Information Technology Infrastructure Library is intended to facilitate the delivery of high quality information technology (IT) services. It outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

IT Service Desk Function - ITIL
Visionael Offers a Dynamic Network Repository for Service Support and Delivery

At the core of any ITIL configuration management system is a Configuration Management Database or CMDB. For CSPs, the Visionael OSS Suite is at the heart of any project because its dynamic repository provides the database of record for the IP network infrastructure; Visionael acts as the Network-CMDB for project success.

In the important areas of Service Delivery and Support, the Visionael Network-CMDB is essential for ITIL compliance.