How Do We Measure Customer Success?
The entire organization works together to ensure that every deployment is carried through to successful completion, so you can realize the benefits of our solutions in a rapid and measurable way. At the end of the day, we are driven to deliver a world-class product experience with clear, measurable value for your investment. We use two methods to measure our performance: Net Promoter Score (NPS) and Success.
Net Promoter Score (NPS): At Visionael , we conduct semi-annual NPS surveys across all of our products. We ask you a simple question: On a scale of 0 to 10, would you would recommend Visionael to a friend or colleague?
Success: We also ask you periodically another simple question: Are you successful with your Visionael product, yes or no?
Based on your response and your feedback to these two questions, we drive our investments and corrective action plans both for your situation and as part of Visionael’s overall continuous improvement efforts.