Operational Support System

What is an Operational Support System?

The definition of an operational support system is a group of applications which support communications services suppliers keep track of, manage, Operational Support Systemevaluate and control a phone or pc network. As the standard voice phone systems combines with packet-oriented net traffic including VoIP, broadband applications like tele-conferencing and DSL, sophisticated programs such as an operational support system are required actions including ordering and monitoring network elements which includes IP addresses, utilization as well as visitor traffic patterns, invoicing and reporting.

The more recent development of new broadband and VoIP programs, allows operational support systems and network management to be utilized in residential networks.

Inexpensive and straightforward OSS integration by means of automated customer interfaces is a strategic challenge for telecoms and ISP companies.

The 4 essential operational support system components include the following:

  • Processes
  • Data
  • Applications
  • Technology

In the past, OSS and BSS had a clearer separation. A frequent task such as capturing a consumer order and processing it needed a straightforward BSS-to-OSS interface. Delivering items to consumers. BSS would obtain the purchase orders, set-up the invoicing and move the order to OSS for fulfillment.

Networks and benefits are far more complex, far more versatile, and telecommunications companies provide a selection of different items. OSS and BSS need to collaborate over what could be purchased by the consumer, dependent on what support they currently had, based on the network they would utilize, on existing accessible assets, based on exactly the distance they were from the phone exchange. Supplying consumer services is now a negotiation among the business merchandise managed by BSS and the capability of OSS (and the local networks to supply specific items.

Visionael Glossary